Definitions

kWh

A kilowatt-hour is equal to the amount of energy used by a load of one kilowatt over a period of one hour. Energy delivered by electric utility service providers is usually expressed and charged for in kilowatt hours.


Maximum Demand (measured in kVA)

Kilovolt Ampere is a unit of electrical power in an AC circuit equal to the power dissipated when 1 volt produces a current of 1 ampere. A maximum demand tariff shall be applicable to a consumer with supply capacities exceeding a specific maximum kVA (e.g. 100kVA), as determined by each local authority.


Local Supply Authority

A regional government organization responsible for delivery and management of utility services, i.e. council or municipality.


Energy Charge

A fixed time and/or seasonally differentiated charge linked to each kWh (unit of energy) consumed.


Service Charge

A fixed charge payable per premises every month whether electricity is consumed or not, and which forms part of the supply authority tariff structure.


Network Charge

A fixed charge payable per premises every month whether electricity is consumed or not.


Basic Charge

An amount per month for a metering point which is payable whether or not electricity is consumed and is determined by the rating of the consumer's incoming circuit breaker, and which forms part of the supply authority tariff structure.


Demand Charge

A Rand / kVA or charge which is time and/or seasonally differentiated and is applied to the chargeable demand registered during the month.


Reactive Energy Charge

This charge is applicable to Time-of-use and is levied on every kVARh which is registered in excess of 30% of the kWh supplied during the specific period of the month.

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Frequently Asked Questions

GENERAL

What must I do when I vacate my premises?

You need to complete a vacating form 14 days prior to vacating the leased premises. Clearly state the termination date and submit to our offices. This form is available on our website

Under which circumstances may VULA Energy disconnect your electrical supply?

  • Failure to complete and submit application forms
  • Failure to settle the risk deposit in full
  • Failure to settle the account in full, on or before the due date
  • Tampering with metered supplies

PAYMENTS

When is my account due for payment?

On the 18th of each month. Any payment made on the due date may only reflect after a period of three working day. Confirm payment by sending the proof of payment to accounts@vulaenergy.co.za
Interest will be levied on overdue accounts.
Administration charge will be levied for incorrect reference number used.


DEPOSIT

Do I need to pay a risk deposit and why?

YES. Vula Energy acts as the contractor and remains responsible for the total consumption charge of the property. The contractor therefore charges a deposit for the risk of unpaid consumption. The deposit will be calculated according to the consumer consumption adhering to minimum deposits. Deposits will be reviewed annually.

When will my deposit be refunded?

The deposit will appropriate against the final account and the balance will be refunded within 45 days after disconnection date. Banking details must be confirmed in writing.


PREPAID – TRADITIONAL

Where can I buy prepaid?

Prepaid electricity can easily be purchased from terminals at a range of vending points including:

  • Pick n Pay
  • Shoprite
  • Checkers
  • Credit card or via SMS by registering on www.ipay.co.za
  • At a FNB ATM

TARIFFS

Tariffs are structured in accordance with the local supply authority, as approved by the National Energy Regulator of South Africa (NERSA).


Trade Effluent

Trade effluent is any effluent that is produced from a process or activity undertaken at premises that are used to carry out a trade or industry. However, it doesn’t include domestic sewage - for example used water from hand-washing and flushing of toilets. Trade effluent is produced from the manufacturing processes associated with many everyday items and also through activities that many of us enjoy. These include:

  • Food and drink production
  • Chemical manufacture
  • Engineering
  • Swimming pools and leisure centres
  • Laundries
  • Vehicle washing